Analysis

Analysis

In the retail environment, most stores work in similar ways. Walgreens, CVS, Rite-Aid all have  the same services and merchandise available for a customer to choose from. These retail store have similar inventory systems, photo departments,  pharmacy regulations, and customer loyalty cards. However, Walgreens has innovated ways to stand out from their competition. They created Extraordinary Customer Care. This new program was created after research concluded that there was no emphasis on customer service. To differentiate themselves, they focused on giving customers a great experience that will keep customers coming back. 

Business Process

In pharmacy, when a prescription comes in, the pharmacist verifies it using Intercom Plus. This system allows the pharmacist to verify that the patient has not filled the same medication elsewhere.

For the front of the store, managers use AS400 to print signs, check incoming inventory, and check for pending invoices.

The store manager uses Kronos to send payroll, StoreNet to check daily numbers, and e-mail to communicate with other managers.  

Putting up warehouse is door to shelf. Additional team members are scheduled to help put out merchandise.  





Information Systems Components

The five information system components include: Hardware, Software, Data, Procedures, and People.

Hardware:

• Computers
• AS400To
• Telxon 3.2 (Motorola)
• POS scanners Symbol (Motorola)

Software: 

• Intercom Plus for when prescriptions come in and helps the pharmacist that the patient has not  filled the same prescription elsewhere.  
• Managers use AS400 to print signs, check incoming inventory, and to check impending invoices.
• The store manager uses Kronos to send payroll, StoreNet to check daily numbers, and e-mail to communicate with other managers

Data:  The AS 400 shows a variety of information that is used daily. Such information includes daily price changes;this is important to keep prices accurate. Overdue and pending invoices can be resolved by sending them to the main computer. On warehouse days, the "Order Management" options shows the total boxes of merchandise.  On StoreNet, the manager can check the inventory in other stores. In order to do this, the manager can enter a WIC number, UPC, or the store number that is needed.

Procedures:  To order out of stock items, each department head scans merchandise that are out of stock. While using the Telxon, the person can hit F10 to order the item. If it is a top selling item, they can add more to the suggested quantity. Afterwards, if the dept. head made a mistake ordering an item, they can sign off the Telxon and sign in the AS400 under "order management" and then "Order Review" . This will also allow them to change quantities on certain items.

People:   Service Clerks, pharmacy technicians,pharmacists and managers make the store run smoothly. As a service clerk, you are front and center representing the company, That is why we strive to give a customer a great shopping experience with great customer service. The managers also help with training and keeping the store in top shape. Managers also keep an "open door" attitude to help our clerks with any situations that may arise in the business. Walgreen's has worked hard to be America's most trusted pharmacy.